Monitoring
Major outage
Started 15 days ago- MonitoringMonitoringWe implemented a fix and are currently monitoring the result.
- IdentifiedIdentified
Dear customers,
Starting from May 25 at 18:00 (UTC+3), we are observing signs of increased network filtering affecting Chrome fingerprints, as well as partial disruption of TCP-RAW connections.
If your VPN connection has stopped working, we recommend changing the inbound connection settings in your VPN client: switch the fingerprint from Chrome to Firefox or Edge.
Please note: this issue is not related to our infrastructure. It appears to be caused by external filtering at the protocol/client level. Creating a support ticket for this issue will not speed up the resolution, but we are monitoring the situation closely and will update this incident as soon as we have new information.